A LITTLE HELP, WHEN YOU NEED IT
Help & FAQ
Choose the right package, access your downloads, and get help with your order.
Choosing your papers
Which package should I choose?
Digital SAT: choose your exam year and the papers you want to practise. A single paper is a focused starting point; a monthly or year collection gives you a wider practice plan.
AP: choose your subject, then a specific edition or that subject’s All In One collection.
Your selected package determines the files you receive.
Does AP All In One include every AP subject?
All In One combines the listed papers for the AP subject you are viewing. For example, AP Biology All In One is the Biology collection. Other AP subjects are purchased separately. Check List of Real Papers Included on the product page for that subject’s editions.
How can I check exactly what is included?
Match the exam, year and edition on the product page to the package you select. The contents list explains the available papers and any sample, practice or partial sets. A single-edition package includes that selected edition; a larger collection includes the papers listed for that collection. If you have a particular paper in mind, email us and we’ll help you find the right option.
Are answer keys included?
The product description explains the answer materials included with your package. Some AP answer keys are still being added. If you need the answers for a specific paper now, email us before ordering and we’ll confirm what is ready to download.
I already own some papers. Which option should I buy?
Send us your previous order number and the new papers you want. We’ll help you compare the contents and choose the right package before you pay. Any specific upgrade or credit offer will be stated on the relevant product page or confirmed by us.
Downloads & access
How do I receive my papers?
Your selected files are available for instant download after successful payment. Download links are emailed automatically to the address you use at checkout. The download email may arrive separately from your order confirmation. All products are digital, so there is no physical parcel or shipping fee.
I haven’t received my download email. What should I do?
Check your spam or junk folder and the email address used at checkout.
If the link hasn’t arrived within 30 minutes, email exclusivesatmaterials@gmail.com with your order number. We reply within 12 hours. There is no need to place another order.
Can I use the papers on my phone, tablet or computer?
PDF papers can be opened in a compatible PDF reader on your phone, tablet or computer. Check the product page for any other file formats. Download a personal backup so your study materials are easy to find when you need them.
Can I print the papers for practice?
You may print materials for the named learner’s personal study where the supplied content’s terms permit it. A parent may buy on that learner’s behalf. Please keep files and download links for that learner rather than sharing or reselling them.
Does my package include future papers or updates?
Your package includes any updates specifically promised in its description when you bought it. A collection for a named year does not automatically include later years. We honour the access and update commitments made with your purchase; email us with your order number if you would like us to check yours.
My download link has stopped working. Can you help?
Yes. Email us with your order number and a short description of what happens when you open the link. We’ll check your purchase and help restore access under its original terms. Include the affected filename or a screenshot if that helps show the problem.
Orders & support
What if a file is missing, incorrect or won’t open?
Contact us with your order number and the affected filename. We’ll first try to restore access or provide the correct files at no extra charge. If we cannot resolve a qualifying delivery issue within five business days after receiving the information needed to investigate, we will offer a refund for the affected product. Our Refunds & order support policy explains the available remedies.
I accidentally paid twice. What should I do?
Email us within 14 calendar days if you accidentally bought the same product and the same access entitlement twice. Once verified, we’ll refund the duplicate payment. Include both order numbers if you have them.
How do I contact support?
Email exclusivesatmaterials@gmail.com. We reply within 12 hours.
For an existing order, include your order number, checkout email, selected package and a short description of what you need.
You can also find AllSATPapers on Telegram. Please share order details privately, never in a public channel.