Refund policy

Effective date: 4 October 2026

AllSATPapers sells digital study materials. We want you to receive the package you ordered and be able to use it. If something is wrong, contact us so we can put it right.

How to request help

Email exclusivesatmaterials@gmail.com with your order number, the email used at checkout, the product and package purchased, and a short description of the issue. You can also find us on Telegram: AllSATPapers. Share order details privately rather than posting them in a public channel. A screenshot or the name of the affected file can help, but please do not send passwords, full payment-card details or unnecessary personal information.

We reply to support requests within 12 hours. You do not need a Telegram account to receive support or request a refund. For resolution and refund-processing periods below, business days are Monday–Friday, excluding public holidays.

Missing, inaccessible, corrupted or incorrect files

If your download link is missing, your access does not work, a file is corrupted, or we delivered a different package from the one you ordered, we will first try to restore access, resend the download or provide the correct files at no extra charge.

If we cannot resolve a qualifying issue within five business days after receiving the information reasonably needed to investigate it, we will offer a refund for the affected product. We will also respect any earlier remedy required by applicable law. A minor error that can be promptly corrected does not automatically require a full refund.

Content materially different from its description

Your purchased package should match its description at the time of purchase. Contact us if material advertised as included is missing or the content materially differs from its description, including a concern about its stated source or authenticity. Identify the affected file or section and explain the mismatch; we will consider reasonable supporting evidence.

We will investigate and offer an appropriate correction, replacement, price reduction or refund. We will not require photographs of an original exam source as the only acceptable form of evidence. A partial refund will not be imposed where you are entitled to a full refund under applicable law.

Accidental duplicate purchases

If you accidentally paid twice for the same product and the same access entitlement, contact us within 14 calendar days of the duplicate purchase. Once verified, we will refund the duplicate payment. Buying separate licences for different students, or intentionally buying different packages, is not an accidental duplicate.

If two different packages overlap, contact us before purchasing when possible. Overlap alone does not make the later purchase a duplicate of the entire earlier order; any specific upgrade or credit offer stated on the product page will apply.

Refund processing

Approved refunds will be issued to the original payment method within five business days, or sooner where required by law. We will confirm when the refund has been issued. Your bank or payment provider may take additional time to show it in your account.

A credit or exchange will be offered as an option rather than substituted for a refund you are entitled to receive. Access to refunded content will be withdrawn, and you must stop using and delete copies of that content. Access to products you retain will continue under their purchase terms.

Your consumer rights

Nothing in this policy limits rights or remedies that applicable law gives you. Any statutory withdrawal right, and any valid exception for immediately supplied digital content, will be handled under the rules that apply to your purchase. Buying from this store alone does not constitute a blanket waiver of those rights.